Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.

Once dispatched, the estimated delivery time is between 2-5 business days. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations.

If you have any queries regarding your order status, contact us via email at admin@qafaya.com

The estimated delivery time is between 2-4 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

If you require an address change, we can assist you via email at admin@qafaya.com. Kindly note, address and shipment date changes may not be processed if the package has already been shipped out or if the transaction payment method was via PayPal. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance. We are using Ninjavan as our primary courier partner.

Once you have placed your order, you will receive an email from Golden Concept. Please check in your spam folder too. If you have not received the email, please contact us via email at admin@qafaya.com

You have the right to return all orders bought directly from Golden Concept except customised orders within 14 days of receiving the item. If you have exceeded the 14 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item and with the original packaging. Once your item has been returned, an inspection takes place in order to evaluate your eligibility for an exchange or a refund. We will also notify you of the decision made by the technical department via email.

You can pay via cash on delivery, credit or a debit card, Maestro, Mastercard, Visa, American Express, Apple Pay or Google Pay.

When discount codes are available, you will receive a unique code via email. You can copy the code into the "discount code" section during checkout. If you need assistance, you can contact us via chat or email admin@qafaya.com